New Member Info

About tnConnect

Welcome to tnConnect Credit Union! We are glad you are here. Our credit union was founded in 1924 by a group of postal employees, and we are proud to be Tennessee’s oldest credit union. We are a not-for-profit, community-focused financial institution. Our commitment is to help our members succeed and grow financially. We provide a full range of financial products from everyday savings and checking accounts to lending and retirement planning. We also focus on providing our members with digital services to simplify their lives. Please do not hesitate to let us know how we can better serve you!

Member Benefits

We have a variety of benefits for our members. Take advantage of them today!

Free AD&D Insurance

Accidents can happen anytime. As a member, you are eligible for a $2,000 TruStage® Accidental Death and Dismemberment Insurance policy - a member benefit paid for by tnConnect Credit Union.

ID Safe

We provide our members with access to comprehensive identity theft recovery services. This service is complementary with our Digital and Interest Checking Accounts.

Love My Credit Union

We offer our members a variety of discounts through the Love My Credit Union program. There are exclusive discounts available from companies like TurboTax, Carvana, Sam's Club, and more.

tnConnect Apps

We have two mobile apps to make your on-the-go lifestyle easier. Check them out in your phone’s app store today!

tnConnect Credit Union Cards App

Our tnConnect Cards App gives you immediate control of your debit and credit cards wherever you are. The new app allows you to view account info, lock/unlock your cards, set up alerts/controls, initiate lost/stolen cards, and more!

tnConnect Credit Union mobile banking App

Our mobile app brings your credit union directly to you. Through our tnConnect Mobile app, you can check account balances & history, deposit checks remotely, check rates, apply for loans, manage Rewards, and much more!

Financial Management

We have tools & services to help you manage your finances. Take advantage of them today!

Investment Services

Through our partnership with Raymond James Financial Services, our Wealth Advisor, Travis Cullman, provides comprehensive financial planning services for retirement, estates, college, life insurance, tax reduction strategies, annuities, and more.

Financial Wellness

We provide our members with FREE one-on-one financial counseling, debt management services, and financial education tools. Our partners at GreenPath have been assisting families since 1961 and are ready to help you understand your options.

Credit Sense

This is a free credit report service that can be accessed within online banking. Credit Sense allows you to view your credit score and report, account details, payment history, inquiries, and public records. This does not impact your credit score.

Frequently Asked Questions

    1. Visit our homepage.

    2. Select Enroll below the Online Banking Login

    3. Enter Member ID (your account number) and Online Access PIN. Read terms and conditions, agree, and select continue. *If you do not know your account number, please contact the credit union at (865) 688-2424.

    4. You will be prompted to set up a username, password, and security information. Once complete, you will be logged into online banking.

  • If you have forgotten your online banking password, you can reset it as long as you have your Logon ID / Username Log-in ID. Click on the Forgot Security Code link below the online banking log-in on the homepage.

    If you have forgotten your Logon ID / Username, please contact the credit union at (865) 688-2424.

  • Download the tnConnect Mobile app from your app store. Use your Logon ID / Username and Security Code / Password to log into the mobile banking app. If you have not enrolled, tap Enroll now to complete the enrollment process. Once logged in, you can turn on fingerprint or facial recognition under More.

    • View account balances

    • View check images

    • Make transfers

    • Pay bills

    • Make check deposits

    • Send money with Zelle®

    • View your credit score

  • Download the tnConnect Cards App from your app store. The card app allows you to view transactions and receive alerts for your tnConnect debit and credit card. To enroll, have your tnConnect debit or credit card handy. Tap Enroll. Follow the instructions to complete enrollment. Once enrolled, additional cards can be added to view all your tnConnect cards in one place. Be sure to tap Notification Settings to activate real-time alerts.Notification Settings to activate real-time alerts.

    • View transaction – debit and credit

    • Lock card – debit and credit

    • Set travel notifications – debit and credit

    • Setup alerts – debit and credit

    • Setup controls – debit and credit

    • Dispute transaction – debit and credit

    • See payment history – credit

    • Make a payment – credit

    • Report card lost – debit and credit

    • View rewards points – debit and credit

  • You will need your account number and our routing number (264279554). You can often find this information at the bottom of your personal checks. If you do not have personal checks, contact us and we can provide that information for you. Most employers who offer direct deposit have a short form that you need to complete in order to have your paycheck deposited into your account.

    1. Log into online banking, select Online e-Statements.

    2. Select account number.

    3. Select eSign document to receive a confirmation code.

    4. Enter confirmation code.

    5. Select I agree, then Next, then Enroll. (18 months of statements will be available to view)

  • To register your Rewards card, view point status, and see the full selection of rewards – go to www.curewards.com. Cardholders may redeem their base points for their choice of travel, merchandise, merchant gift cards or cash. For questions, contact Customer Service at 800.637.7728 800.621.4112 from 8:30 a.m. to 5:00 p.m., Monday – Friday (CST).

  • To activate your Visa Credit Card, call (800) 527-7728.

    To activate or change the PIN on your Mastercard Debit Card, call (866) 985-2273.

  • PAL is our Phone Account Line giving access to your account even on weekends, after hours, or holidays.

    Call (800) 598-8985 to get started.

  • Both of our branches have convenient ATMs to access your funds anytime. You can also use any MoneyPass or CO-OP ATM nationwide at no charge. Use the links below to locate these ATMs.

    MONEYPASS

    CO-OP

  • tnConnect has joined together with credit unions all over the United States to offer you convenience by sharing locations. You can use this service to cash checks, make deposits, make loan payments, conduct financial transactions, or get a printout of your recent account history.

    • Mortgages, Equity Line-of-Credit Loans, & Home Equity Loans

    • Auto & Motorcycle Loans

    • Boat & RV Loans

    • Secured Loans – appliances, computers, lawn equipment, etc.

    • Lifestyle Loans – Adoption fees, Weddings, Cosmetic Surgery

    • Signature Loans – Consolidate debt, pay for vacation, back-to-school expenses, and more

    • Line-of-Credit Loans